Training for Area Managers and Other Support Functions

Area Managers and other support functions play a pivotal role within multi-site operators. They are the frontline staff who engage with your customers, the face of your business and the people that you rely on to keep the internal workings of the company moving.  However, their roles are often multifaceted and busy, requiring expertise across many different areas, often learning “on the job” and with no formal training.

In our experience, dealing with licensing matters can pose a unique challenge. While area managers and support functions may grasp what needs to be done, they may lack the context or understanding of why certain actions are necessary. This knowledge gap can lead to inefficiencies with internal processes and require additional support when faced with non-routine situations.

At Harrison Drury, our licensing team have developed a comprehensive course tailored for area managers and support functions. Whether delivered in person or remotely, this course equips participants with an understanding of the licensing regime’s framework.  Specific topics are tailored to the particular audience, ensuring they gain the necessary insights to navigate licensing complexities effectively, and can include:

• An introduction to the Licensing Act, providing a framework and context for some of the more specific elements below;
• Change-overs, providing an understanding of the process, the time-frames, what is required to accompany an application and why;
• Investments, providing an understanding of the full and minor variation process as well as an overview of when a variation may or may not be required;
• Enforcement, providing an understanding of what needs to be looked out for, how to deescalate potential enforcement situations, and how to react in unwelcome situations (such as failed test purchases).

Our tailored training course has delivered tangible benefits for our clients. Some examples include: streamlining internal processes thereby saving time and cost and creating a more confident workforce who require less support, which can ultimately reduce fee spend; property departments having a better understanding of what projects will require variations, meaning less changes that require variations are missed; and, a better understanding of the warning flags that often come before enforcement from the authorities, meaning the situation can be deescalated and the enforcement can be avoided.

To speak to our licensing specialists please call us on 01772 258321 or make an enquiry below to see how we can assist you and your business.